Service Management
SystemLink has an award winning service and maintenance application that can manage the resources, products and services that your business provides.
Access your data locally or from the filed using mobile or Web technologies to save time, lower expenses, monitor profitability, increase productivity and most importantly, improve customer satisfaction.
Are you involved in an industry such as contracting, job cost management, preventive maintenance, equipment servicing, office automation, telecommunications, or any other service industry? If yes, then your business can benefit from deploying a service management solution.
Service Manager links the different aspects of the Service process including:
- Quotations, Jobs, Projects, Invoices, Credits, Templates
- Job Planner, Labor Scheduling and Dispatch
- Response Tracking, Escalation Management
- Labor / Time Billing (Time Entry)
- Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
- Service Level Agreements / Contracts
- Warranty, Manufacturer/Vendor & Customer Returns (RMA's)
- Serialized Tracking of Equipment
- Symptom, Fault, Solution Knowledge Base
- Metering (including conditional maintenance)
- Site and Equipment History
- Rentals
- Requisitions and Purchase Orders
- Subcontracting
- Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
- Financial Distribution Statistics by Site, Employee, Model, Industry, and more
- Notations, Instructions, including File Attachments and Follow-ups
- Fully securitized Employee and Customer Web Portals
- PDA Mobile Field Solutions (online/offline)
- Integration to Sage Accpac ERP
- Service Centers / Branches / Departments / Divisions, and more.
Next Steps:
- Tell us what your biggest system problem is, and what you'd like as the ideal solution.
- Schedule a meeting with one of our senior client solution consultants to review your company's exact needs.
- Fill out our short questionnaire…and we'll get back to you right away with tangible solutions to enhance your operation.
