Customer Service and Help Desk

SystemLink's "Customer Care Automation" module will help put your business at the top of the Customer Satisfaction list

With Customer Care Automation, you'll build & manage lasting customer relationships…providing the service your customers need & expect.

Good sales & marketing efforts deliver customers to your business. But that's just the start. Your Customer Support Department develops the relationships that create customer loyalty & generate repeat sales. With the cost of acquiring customers as much as 7-times higher than retaining them…creating the ideal customer experience is the key to success.

Here are the key Applications & Benefits of our Customer Care Automation module:

• Contact Management
  Customer Care Automation provides real-time access to relevant customer data…including purchases, call & escalation history, interactions, multiple contacts, support cases, e-mail, documents sent & received, and sales opportunities.
• Workflow Integration
  By implementing a structured work-flow that automates predetermined business rules across all channels, departments, and employees…Customer Care Automation can effectively monitor every customer issue throughout its lifecycle.
• Service Level Agreements
  Customer Care Automation uses a "traffic-light" monitoring system, which indicates how close the case is to exceeding the Service Level Agreement (SLA)…and allows triggering of escalation events at predefined times in the process.
• Call Center Accuracy
  As a central repository for all customer data, Customer Care Automation provides easy-to-use, real-time access to information, enabling you to resolve customer issues quickly and efficiently…thus reducing call times & increasing the effectiveness of your call center.
• Knowledge Base
  With Customer Care Automation, you store support incidents and case resolutions in a central knowledge base, which is accessible to all system users, and to customers through the customer "self-service" area.
• Enhanced Reporting
  When you want quick overviews of key facts, the Summary Reports module provides at-a-glance coverage of what matters most. With advanced e-mail & work-flow integration, Customer Care Automation ensures that all customer cases are resolved promptly.

Next Steps:

1. Tell us what your biggest system problem is, and what you'd like as the ideal solution.
2. Schedule a meeting with one of our senior client solution consultants to review your company's exact needs.
3. Fill out our short questionnaire…and we'll get back to you right away with tangible solutions to enhance your operation.