Keith Wood, the Sales Manager for SystemLink since 2001, is responsible for new customer acquisition, customer service and customer account management. He prides himself on helping customers identify inefficient processes and providing strategic business management solutions. Keith has a Bachelor’s Degree in Business Management from Elizabethtown College, and a Masters Degree from Shippinsburg University in Business Administration.

Keith has a wealth of knowledge in business management systems. He began his career in technology as a computer support representative. He was a key decision maker in selecting the accounting system for this company and learned a lot about the inner workings of ERP systems during this time. Keith has also worked for a number of software developers such as Microsoft, Sage and other third party developers.

Of SystemLink Keith comments, “My first impression of the company was that it was made up of an owner and a staff who truly cared about customer satisfaction. It starts at the top with Dave and trickles down throughout the rest of the staff. I really appreciate the fact that we not only do sales and implementation, but long-term support as well. So many companies out there simply sell and install the software and then walk away from their clients leaving them to figure out the rest. I am so glad that we’re not like that. I work closely with our consultants throughout the sales process and ensure a smooth transition for those who perform the implementation and for our clients’ long term satisfaction. Everyone here is far more interested in truly satisfying our clients’ needs rather than simply closing a deal.”

When he’s not working hard for SystemLink and their clients, you’re likely to find Keith spending time with his parents, who recently moved to the area, and his wife Karen. Keith is most proud of his two children: his son Austin and his daughter Sierra. “I couldn’t be more proud of the people they have become and look forward to watching all they accomplish in the future.”

In order to make quick and accurate decisions, businesses today must have the proper tools in place to give them real-time access to the data they need, when they need it.

Gartner recently surveyed 140 companies asking them to estimate their annual losses due to bad data, and here is what they found. 1 Read the rest of this entry »

As with any major change, the concept and pending implementation of the new International Financial Reporting Standards has generated some misconceptions and fears amongst businesses. As your trusted advisors, we will always seek to give you up-to-date information so you can be as informed as possible.

We recently found a great article which we have included below in hopes that it will answer some of the questions you may have or things you have heard in regards to IFRS. Furthermore, stay tuned to our blog for an upcoming article regarding a recent request made by the AICPA to the SEC to go slow with conversion.

Experts expose seven misconceptions about international financial reporting standards. Read the rest of this entry »

2010 is almost a wrap…and SystemLink is happy to provide the tools you need to ensure your year-end process goes as smoothly as possible. Please read through our Year-End Checklist for Sage Accpac ERP below, and let us know if we can provide any additional assistance along the way. Read the rest of this entry »

SageCRM v7.0 is now even easier to use, deploy, and customize – from the way you log on to what you see on your dashboard; from managing your activities to the look and feel you choose to display on your interface. We know that it is vital for you to continue to improve the way you do business, from improving your processes to helping your staff be even more productive. Read the rest of this entry »

As the world of business is constantly evolving, so must your business management software. The new version of Sage ERP Accpac focuses on the functionality most requested by Sage customers, partners and the market. Read the rest of this entry »

With less than two months left in 2010, Sage is offering our clients, who are current on their Sage Software Assurance plans, 10% off on all Sage Accpac ERP (200 and 500 edition) software including additional Lanpak user licenses. This special offer is sure to add some savings to the year-end budget.

Call us now to take advantage of this special offer!

In today’s constantly changing business environment, customer service and customer loyalty are at the top of the priority list for many companies. With corporate restructuring, mergers, and cost cutting – declining customer service levels are a good reflection of the result. Most (if not all) of us have at one time or another needed assistance with a service or product and have had to contact a company for assistance. We may try to look up information online first, and then give them a call if we can’t find what we need. We then have to start from the beginning with the service representative, only to be transferred a number of times ‘to the right department’ being forced to repeat ourselves throughout the process. Siloed and generalized service more often than not leads to poor service. When there is a lack of transparency between the different facets of the organization including phone, email, web, and department; a breakdown in communication is inevitable.

A solution that has become more and more deemed as the best answer to this problem is simply communication. The right CRM application can solve these issues by providing consistent communication methods amongst each of the individual channels of your organization allowing for enterprise-wide visibility. Customer service representatives, (not to mention everyone else in the organization) gains access to real time customer data and information allowing for immediate and thorough service. The best part is: it is affordable. In our current economic climate – many companies are under more and more pressure to rein in spending; however this can often lead to a decline in service. A CRM solution that allows a company to provide integrated service will not only have a great ROI, but it will result in increased service along the way.

A budget is a systematic method of allocating financial, physical and human resources to achieve a strategic goal. For most companies the 2011 planning efforts are just now beginning – creating the what-if scenarios, forecasting sales and expenses, creating reports to facilitate variance analyses and ongoing tweaking and re-forecasting that will be essential to successfully navigate the upcoming year. Developing and refining budgeting processes is an important component of high performing companies. Profitable companies achieve profitability by analyzing and reacting to the budget model. Profits are not accidental but achieved by managing activities from a master plan.

Finance and executive teams should have a plan and in many cases, have multiple plans in place – and must be able to act quickly – to successfully capitalize on different business scenarios. This starts with a solid budget process demonstrating what needs to be done to meet a sales goal, turn a profit, or achieve desired gross or net profit margins. Without proper budgeting techniques, it can be difficult to run your business efficiently or understand how to best manage it in order to become profitable.

Like many business owners, you may lack the advanced skills necessary to create a budget and analyze results in a way that is profitable for your company. Unless you have the resources to hire a Chief Financial Officer (CFO), you might consider outsourcing your budget process. Fortunately, SystemLink can help! We have an exceptional team of CPA’s and MBA’s with a experience and understanding in business performance management, and can partner with you to review your budget processes, coaching you through the budget development phase and guiding you through the implementation of your budget for the upcoming year and then assisting you to analyze results in a way to improve your decision making.

Fortunately this process can be easier that you might have thought – SystemLink can help!

We have an exceptional team of CPA’s and MBA’s with a deep understanding in business performance management, and can partner with you to review your Budget Processes, coach you through the budget development phase and guide you through the implementation of your budget for the upcoming year.

Are you getting the most from your budgeting process? Register for your complimentary budget analysis at www.systemlinkonline.com/budget.

During your budget analysis you will meet with your SystemLink CFO Coach who will review your current budgeting process and identify key areas that can be improved upon to be more efficient. If you don’t have a budget process and need to create one we will work with you to understand your business and provide our recommendation on how to get started.

If you are preparing your 2011 budget then you’ll want to understand the best practices that we will recommend during the budget analysis. Schedule yours today by visiting our website at: http://www.systemlinkonline.com/budget

SystemLink is excited to announce that in an independent survey conducted by Sage Software, SystemLimk received the highest customer satisfaction score out of all Sage Accpac ERP solution providers, ranking first worldwide in Sage’s customer satisfaction surveys.

We enrolled in the 2009 Sage Customer Loyalty program to proactively improve our customer service abilities. SystemLink President, Dave Beck stated, “This is an honor that I am proud to share with my team. Being able to achieve high rankings in this difficult economic environment is a strong testament to our focus on providing exceptional service to our customers.”